Privacy & returns

Payment details

We don't store your card details. Payment is handled entirely by Thawani, a licensed payment gateway, and all amounts are charged in Omani rials.

Returns & refunds

• Order not arrived within 7 days? You're entitled to a full refund. Message us with your order number and we'll take care of it.
• 15-day money-back guarantee. If you're not happy with the product for any reason, message us within 15 days of receiving it.
• Refunds go to your card only. The money is returned to the same card you paid with; we can't refund to e-wallets or by bank transfer.
• Return shipping is paid by the customer. You cover the cost of sending the product back to us, unless the order arrived damaged or wrong.

Once a refund is approved, it usually takes 5 to 10 working days to appear in your account, depending on the bank that issued your card.

If you're returning a product because you're not satisfied, we ask that it's in its original condition. If your order arrived damaged, incomplete or different from what you ordered, send us a photo on WhatsApp — we'll cover the full cost and sort it out the same day.

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